Privacy policy

Hexology Design Privacy Policy

Last updated: March 7, 2026

Hexology Design operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hexology Design is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Personal Information We Collect or Process

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card information and transaction details.

  • Transaction information: Items viewed, cart activity, and past purchases, including specific CNC-machined products or dealer-inventory items.

  • Usage and Device information: IP address, browser type, and interaction data.

How We Use Your Personal Information

  • Fulfilment and Improving Services: To perform our contract with you, fulfil orders for custom CNC projects or dealer products, and arrange for shipping and returns.

  • Marketing and Advertising: To provide personalized advertisements and communications based on your interests in EDC gear and custom woodworking.

  • Security and Fraud Prevention: To authenticate accounts and provide a secure shopping experience.

  • Legal Reasons: To comply with applicable laws or respond to valid legal processes.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify and Service Vendors: To perform IT management, payment processing, and data analytics.

  • With Fulfilment Partners: We share necessary order data (such as name and shipping address) with our logistics providers and original equipment manufacturers (e.g., for Vosteed warranty fulfilment or factory-level inspections) to ensure the quality and authenticity of your purchase.

  • For Legal Reasons: To comply with subpoenas or to protect the rights and safety of our users and workshop.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes your personal information to provide and improve the Services. We use certain Shopify enhanced features that incorporate data from your interactions with our store to provide a better shopping experience. You can learn more by visiting the Shopify Consumer Privacy Policy.

Security and Retention

We implement reasonable security measures but cannot guarantee "perfect security" during transit. We retain your information as long as necessary to maintain your account, provide Services, or comply with legal obligations.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, correct, or port your personal information. You may also opt out of "targeted advertising." To exercise these rights, please contact us using the details below.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. For transfers out of the EEA or UK, we rely on recognized transfer mechanisms like Standard Contractual Clauses.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at wood@hexology.design or visit us at our workshop:

Hexology Design Workshop 
No. 15, Lixing 3rd Rd
Wujie Township, Yilan County
268, Taiwan

For the purpose of applicable data protection laws, we are the data controller of your personal information.